Storage West Heath Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage West Heath provides storage and related removal services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person or business who requests or uses our services.

Services means any storage, removal, handling, packing, loading, unloading, or associated services supplied by Storage West Heath.

Goods means the items that you ask us to move, store, or handle.

Contract means the agreement between Storage West Heath and the Customer for the provision of Services, comprising these Terms and Conditions and any written confirmation issued by us.

2. Scope of Services

Storage West Heath provides storage services and related removal and handling services, including the collection and delivery of Goods to and from our storage facilities within our normal service area, and other services as may be agreed in writing. The specific Services to be provided in each case will be set out in our written booking confirmation or quotation accepted by you.

3. Booking Process

3.1 You may request a quotation for our Services by contacting us and providing accurate and complete information regarding the Goods, the collection and delivery addresses, access conditions, timing requirements, and any special handling needs.

3.2 Quotations are based on the information provided by you at the time of enquiry. They are not binding until confirmed in writing. If the information supplied proves to be incomplete or inaccurate, we reserve the right to adjust the quotation, refuse the booking, or apply additional charges.

3.3 A booking is only accepted and a Contract only formed when we have issued a written confirmation of your booking and, where required, received any initial payment or deposit specified in the quotation or confirmation.

3.4 You are responsible for checking all details in the booking confirmation and notifying us promptly of any errors or changes. Changes may result in revised charges or availability.

4. Payments and Charges

4.1 All prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges unless expressly stated otherwise.

4.2 You must pay all charges in accordance with the payment terms set out in the quotation or booking confirmation. Unless otherwise stated, storage charges are payable in advance for the agreed billing period, and removal charges are payable prior to or on the day of service.

4.3 We may require a deposit before confirming your booking. Any deposit will be applied against the final invoice. Deposits are not normally refundable except as provided in the cancellation terms or where required by law.

4.4 If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate, suspend Services, deny access to stored Goods, or exercise a lien over the Goods until all sums due are paid in full.

4.5 Storage charges will continue to accrue while any Goods remain in our custody or control, including during any period where access is restricted due to non-payment.

5. Cancellations and Amendments

5.1 You may cancel or amend a booking by giving us written notice. The effective date of cancellation or amendment is the date we receive your notice.

5.2 If you cancel a removal or collection service, the following charges may apply unless otherwise required by law:

a. Cancellation more than five business days before the scheduled service date: no cancellation fee, although non-refundable deposits may be retained where stated in the booking confirmation.

b. Cancellation between two and five business days before the scheduled service date: up to fifty percent of the quoted removal charge may be payable.

c. Cancellation less than two business days before the scheduled service date or failure to provide access on the day: up to one hundred percent of the quoted removal charge may be payable.

5.3 For ongoing storage, you must give us at least fourteen days written notice to terminate storage. Storage charges remain payable until the end of the notice period or until the Goods are removed from our facility, whichever is later.

5.4 If you amend a booking, we will use reasonable efforts to accommodate the changes but cannot guarantee availability, especially during busy periods in our removal service area. Amendments may result in revised charges or additional fees.

6. Customer Responsibilities

6.1 You are responsible for ensuring that you have the legal right to store or move the Goods and that they are not stolen or otherwise unlawfully obtained.

6.2 You must ensure that access is available at the agreed collection and delivery locations on the scheduled dates and times, including suitable parking, clear pathways, and any required permissions.

6.3 You must pack and prepare the Goods safely and appropriately unless we have agreed to provide packing services. Fragile or high value items should be suitably protected and clearly marked.

6.4 You must not store or ask us to move any prohibited items, including but not limited to explosives, flammable or hazardous substances, illegal goods, perishable food items intended for long term storage, live animals, plants, or any items whose possession or transportation would breach applicable law or regulation.

6.5 You must follow all instructions and reasonable requests from our staff aimed at ensuring safety, compliance with regulations, and the efficient completion of the Services.

7. Our Responsibilities

7.1 We will perform the Services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment for removal and storage operations.

7.2 We will store the Goods in a suitable facility and will take reasonable measures to maintain the security of the premises. However, unless expressly agreed, we do not guarantee a particular temperature, humidity level, or specific environmental condition.

7.3 We will make reasonable efforts to meet agreed dates and times but timing is not of the essence. We shall not be liable for delays due to circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, adverse weather, or third party actions.

8. Access to Stored Goods

8.1 Access to Goods held in storage is subject to our access procedures and any access charges stated in your Contract. Access may be restricted to specified hours or require prior notice.

8.2 We may decline access if you are in arrears on any payments or if allowing access would present a safety or security risk.

8.3 You or your authorised representative may inspect the Goods during access hours, provided our staff are present and any relevant procedures are followed.

9. Waste Regulations and Disposal

9.1 Storage West Heath operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will not accept waste items other than as expressly agreed.

9.2 You must not store or request us to remove items that are designated as controlled or hazardous waste under applicable regulations, such as chemicals, oils, asbestos, gas bottles, or clinical waste, unless we have specifically agreed in writing and all legal requirements are met.

9.3 If during a removal or clearance service you request us to dispose of items, we will do so in accordance with applicable laws and may charge a disposal fee. Items suitable for reuse or recycling may be diverted to appropriate facilities where reasonably practicable.

9.4 If we discover that Goods in storage or during removal include prohibited waste or hazardous items, we may at our discretion refuse to store or move them, arrange for their safe removal or disposal, and charge you for any associated costs, fees, or penalties.

9.5 You agree to indemnify us for any loss, damage, cost, or liability incurred as a result of your breach of waste or environmental regulations in connection with the Goods.

10. Liability and Exclusions

10.1 We are liable for loss of or damage to Goods only to the extent that such loss or damage is caused by our failure to exercise reasonable care and skill in providing the Services.

10.2 Our total liability arising under or in connection with the Contract, whether in contract, tort, or otherwise, shall not exceed a reasonable limit in proportion to the value of the Goods and the charges paid for the Services. Unless a higher limit is expressly agreed in writing, our liability for any one event or series of connected events shall be capped at a level proportionate to the declared or reasonably assessed value of the affected Goods.

10.3 We are not liable for loss or damage arising from any of the following:

a. Inherent defects, natural deterioration, or pre existing damage to the Goods.

b. Insufficient or improper packing or preparation by you or a third party not acting on our behalf.

c. Acts or omissions of the Customer or any person acting on the Customer's behalf.

d. Events beyond our reasonable control, including but not limited to fire, flood, storm, theft by third parties, vandalism, or civil disturbance, where we have taken reasonable security and safety measures.

e. Loss of or damage to items of particularly high value or special interest, such as jewellery, artwork, antiques, documents, or data, unless we have been specifically informed in writing and have agreed any special terms or charges.

10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

11. Insurance

11.1 You are responsible for ensuring that the Goods are adequately insured against loss or damage during removal and storage, whether by arranging your own insurance or, where offered, by taking out a policy or extended cover that we may make available via a third party provider.

11.2 Our charges do not automatically include insurance for the full value of the Goods. Any insurance arrangements will be subject to the terms and conditions of the relevant policy and provider.

12. Non Payment and Lien

12.1 If you fail to pay any sums due under the Contract, we may exercise a lien over the Goods in our possession. This means we may retain the Goods until all outstanding amounts, including storage charges, interest, and costs, are paid in full.

12.2 If payment remains outstanding for a prolonged period, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the Goods to recover the sums due, and account to you for any surplus after deducting our charges and reasonable costs of sale or disposal.

13. Termination

13.1 We may terminate the Contract immediately by written notice if you materially breach these Terms and Conditions, including failure to pay sums due, storage of prohibited items, or misuse of the storage facility.

13.2 Upon termination for any reason, all outstanding charges become immediately due and payable, and you must arrange to collect your Goods within a timeframe notified by us. Continued storage following termination may be charged at our standard rates and subject to these Terms and Conditions.

14. Data Protection and Privacy

14.1 We will process personal data relating to you in accordance with applicable data protection laws. We will use such data for the purposes of administering your Contract, providing the Services, handling payments, and complying with legal obligations.

14.2 By using our Services, you consent to the collection and use of your personal data for these purposes. You may have rights to access or correct personal data we hold about you in accordance with applicable law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between you and Storage West Heath are governed by and shall be construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any dispute regarding their existence, validity, or termination.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be interpreted in a way that best reflects its intent while remaining enforceable, and the remaining provisions will continue in full force and effect.

16.2 We may revise these Terms and Conditions from time to time. The version that applies to your Contract will be the version in force at the time your booking is confirmed, unless changes are required by law or agreed with you in writing.

16.3 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of such right or remedy.

16.4 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations provided that this does not materially reduce the level of service or protection afforded to you under these Terms and Conditions.

By placing a booking or using the Services of Storage West Heath, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.