Westheath Storage Service Terms and Conditions

These Terms and Conditions apply to all storage services provided by Westheath Storage and set out the basis on which space may be reserved, used, paid for, amended and ended. By making a booking, accessing a unit, or otherwise using the service, the customer confirms that they have read, understood and agreed to these terms. These conditions are intended to create a clear and fair framework for both parties, covering the practical and legal arrangements for self storage and related services.

In these terms, references to “we”, “us” and “our” mean Westheath Storage, and references to “you” and “your” mean the customer, account holder, and any person authorised by the customer to act on their behalf. Where a storage agreement is entered into by a business, the individual who signs or submits the booking is deemed to have authority to bind that business. The use of Westheath Storage, storage services, and self storage in these terms should be read broadly to include any unit, space, or related facility supplied by us.

All bookings are subject to availability and acceptance by us. A reservation does not create a binding agreement until the booking has been confirmed and any required payment or identification checks have been completed. We may refuse or cancel a booking where information provided is incomplete, inaccurate, or where we reasonably believe the service would be misused, unlawful, or unsuitable. We may also request proof of identity, address, ownership, or authority before allowing access, and we may decline entry until those checks are satisfied.

Booking may be completed online, by phone, in person, or through an authorised agent where available. The customer must provide accurate details including name, billing information, contact details, and any relevant requirements for the storage space. The size and type of storage unit chosen should be suitable for the items to be stored. We do not accept responsibility for the selection of an incorrect unit size where our team has not expressly agreed in writing to assess suitability. Any quote given before booking is based on the information supplied at that time and may change if the stated requirements change.

Once the booking is accepted, the customer will be allocated access in accordance with the start date confirmed in the agreement. Any instructions relating to access, security, site rules, or use of the storage facility must be followed at all times. We reserve the right to update reasonable operational rules where necessary for safety, security, maintenance, or legal compliance. Failure to follow such rules may result in suspension or termination of access to the storage facility.

It is the customer’s responsibility to check the booking confirmation carefully and notify us promptly of any errors. The customer should also ensure that any person authorised to access the unit understands these terms and complies with them. Use of phrases such as storage unit booking, self storage booking, or unit reservation in these terms refers to the same contractual process described above.

Charges are payable in advance unless otherwise stated in writing. Fees may include rent, deposits, administration charges, late payment charges, lock charges, key replacement charges, cleaning fees, disposal fees, and any other applicable service charges notified to the customer. Prices may be shown inclusive or exclusive of VAT depending on the nature of the service and the documentation issued. The customer is responsible for paying all sums due on time and in cleared funds. Payment methods accepted may vary and are subject to change.

Where a recurring payment arrangement has been agreed, the customer authorises us or our payment provider to collect the charges due until the agreement ends. If a payment fails or is reversed for any reason, the customer must immediately make good the amount outstanding. We may charge reasonable administration costs for failed payments and may restrict access to the unit until payment is received. Late payment interest and recovery costs may be applied where permitted by law and where the outstanding balance remains unpaid after notice has been given.

If the customer disputes a charge, they must notify us as soon as reasonably practicable and no later than the payment due date, unless a longer period is required by law. A dispute does not excuse payment of undisputed sums. Any promotional rate, discount, or introductory offer is subject to the conditions stated at the time of booking and may be withdrawn or amended for future periods where permitted under the agreement. Continued occupation of a unit after a price change has been notified will be treated as acceptance of the revised rate unless the agreement says otherwise.

The customer may cancel a booking before the start date in accordance with the cancellation terms provided at the time of reservation. If no specific cancellation period is stated, a booking may be cancelled by giving reasonable notice before access begins. Where the agreement has already started, charges may remain payable for the notice period or minimum term, and any deposit may be retained in whole or in part to cover loss, administration, or unpaid sums, subject to applicable law. Refunds, if due, will be processed using the original payment method unless another arrangement is agreed.

If the customer wishes to end the storage agreement, they must remove all items, return any keys, codes, cards, or access devices, and leave the unit empty, clean, and in good condition by the end date. Any belongings left in the unit after termination may be treated as abandoned where allowed by law and may be removed, sold, stored, or disposed of to recover amounts owed or to clear the premises. The customer remains responsible for charges until the unit is vacated and inspected, unless the agreement provides otherwise.

Westheath Storage may suspend or terminate access immediately if the customer breaches these terms, fails to pay amounts due, behaves in a threatening or unsafe manner, uses the unit unlawfully, or creates a risk to the facility, staff, other customers, or stored property. Termination may also occur if we are required to do so by law, insurer instruction, or because the premises are no longer available for reasons beyond our control. In such cases, we will act reasonably and in accordance with any mandatory legal requirements.

The customer must not store any prohibited, dangerous, illegal, hazardous, stolen, perishable, live, flammable, explosive, radioactive, polluting, or environmentally harmful items unless we have expressly agreed in writing and the law allows it. This includes, without limitation, chemicals, gas cylinders, fire accelerants, unlicensed weapons, counterfeit goods, and waste intended for unlawful dumping. The customer is solely responsible for ensuring that all stored goods are lawful to possess, store, and transport, and that they are packaged in a safe and secure manner.

Waste regulations apply to all items left at, brought onto, or removed from the storage facility. The customer must not use the storage service as a means of disposing of household rubbish, trade waste, building waste, electrical waste, tyres, paint, oil, batteries, asbestos, or other controlled materials unless the service specifically permits this and the customer complies with all relevant waste laws. Any waste generated by the customer must be removed and handled in accordance with applicable environmental legislation and any local authority or regulatory requirements. If the customer leaves waste behind, we may arrange removal and charge the customer all related costs.

If items stored by the customer are considered waste under applicable law, the customer must ensure they are transferred, transported, and disposed of by lawful means only. We may ask the customer to provide evidence of proper waste transfer, licensing, or consignment arrangements where relevant. The customer must not contaminate the facility or cause a nuisance, odour, leak, spill, infestation, or environmental incident. Any breach of waste regulations may result in immediate termination and recovery of all resulting losses, cleanup costs, penalties, and expenses to the extent permitted by law.

The customer is responsible for insuring their goods for their full replacement value throughout the period of storage. We do not provide insurance unless expressly stated in writing. The customer should ensure cover extends to risks such as theft, fire, flood, accidental damage, vermin, mould, and deterioration where relevant. Any limitation or exclusion in our own insurance arrangements does not reduce the customer’s duty to insure their belongings appropriately.

We do not accept liability for loss of or damage to goods unless it is caused by our proven negligence or deliberate default and to the extent such liability cannot lawfully be excluded. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, loss of goodwill, or emotional distress. Where liability is established, our responsibility will generally be limited to the reasonable repair value, replacement value, or the amount recoverable under any insurance policy, whichever is lower, subject to any mandatory statutory rights.

The customer must notify us promptly of any claim, loss, incident, or damage and provide reasonable details and supporting evidence. We may inspect the unit, request photographs, invoices, or other proof, and require the customer to take reasonable steps to mitigate further loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law. The customer also agrees to indemnify us against losses caused by their breach of these terms, unlawful conduct, or negligent use of the storage space.

The customer must keep the unit locked and secure unless access is required in accordance with our procedures. Access devices and security information must be kept confidential and must not be shared except with authorised persons. The customer is responsible for all activity carried out under their account or using their access details. If an access device is lost or compromised, the customer must tell us immediately so that reasonable security steps can be taken. Additional charges may apply for replacement devices or security changes.

The customer must use the storage space carefully and must not carry out repairs, alterations, commercial activity, sleeping accommodation, or any action that could damage the unit or interfere with the facility. No open flames, smoking, cooking, or unauthorised electrical use is permitted. The customer must not overload floors, obstruct access routes, or store items in a way that creates a safety hazard. We may inspect the unit where reasonably necessary for safety, compliance, maintenance, emergency response, or suspected breach of contract, and we will try to provide notice where practicable.

Any person entering the premises does so at their own risk and must comply with all posted instructions, security controls, and emergency procedures. Children, visitors, and contractors are the customer’s responsibility. Where goods are delivered or collected by third parties, the customer must ensure that such persons are properly authorised and that the timing, packaging, and handling are suitable. The customer remains responsible for any losses, damage, or nuisance caused by themselves or by anyone acting on their instructions.

The customer must not assign, sublet, transfer, or share possession of the storage unit without our prior written consent. The agreement is personal to the customer unless otherwise stated. We may transfer our rights and obligations under the agreement to another operator, service provider, or successor where this does not materially reduce the customer’s rights. Any notice given under these terms may be sent by email, post, text, or another reasonable method using the details last provided by the customer.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any term immediately will not waive our right to enforce it later. These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties in relation to the storage service and replace prior discussions or understandings to the extent permitted by law.

We may amend these Terms and Conditions from time to time for legal, operational, commercial, or security reasons. Updated terms will apply to new bookings immediately and to existing bookings from the date specified in the notice, provided the change is lawful and reasonable. The customer should review the terms periodically to ensure continued compliance. Continued use of the service after notice of an update will be treated as acceptance of the revised terms where permitted.

The storage agreement and any dispute or claim arising from or in connection with it shall be governed by the laws of England and Wales unless mandatory law requires otherwise. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is resident in Scotland or Northern Ireland and consumer law requires a different forum or a mandatory right applies. Nothing in these terms affects statutory rights that cannot be waived by contract.

Any dispute should first be raised promptly so that the parties may attempt to resolve it in a practical and proportionate way. If informal resolution is not possible, either party may pursue the matter through the courts or through any alternative dispute resolution process agreed in writing. These terms are intended to support a lawful, transparent, and reliable service while maintaining appropriate protection for both the customer and Westheath Storage.